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All orders are shipped from Singapore, with our inventory stocked locally for prompt processing and shipment.
For international orders, we offer two shipping options:
For local (Singapore) orders, we ship directly to your mailbox:
For the most accurate estimate, please refer to the delivery timeframe shown for each shipping option at checkout.
Shipping rates are automatically calculated at checkout based on your destination and selected shipping method. You may proceed to the checkout page to view the available shipping options and their respective rates before payment.
The rates shown at checkout are the final subsidized shipping rates. Orders over SGD 200 receive an additional shipping subsidy.
Shipping is free for all local (Singapore) orders.
Depending on the shipping method, your order may ship on the same day or within 1 to 3 business days.
Once your order is ready to ship, you will receive a shipping confirmation email with your tracking number. If you have not received your tracking number after 3 business days, please check your spam or junk folder. If you still cannot find it, please contact us at dlw.watches@gmail.com.
The checkout total is the final amount you pay, with no additional import charges due upon delivery.
For context, the United States removed the de minimis exemption that previously allowed international shipments valued below USD 800 to enter duty-free. As a result, shipments from Singapore to the U.S. are now subject to:
We handle these charges through Delivered Duty Paid (DDP) shipping, so the applicable tariffs, customs clearance fees and regulatory charges are settled by us and already included in your checkout total.
EU imports are subject to VAT regardless of value, with additional customs duties applying in some cases. These import charges are not included in your original checkout total and must be paid separately, either directly to the carrier or customs, or through us if you choose our DDP option for DHL Express.
How these charges are paid depends on the shipping method selected:
Postal Service
Postal shipments are sent on a Delivered Duty Unpaid (DDU) basis. Any applicable VAT, customs duties and clearance fees are paid by the recipient directly to the local postal operator or customs authority.
DHL Express
For DHL Express, you can choose between Delivered Duty Unpaid (DDU) and Delivered Duty Paid (DDP). After your order is placed, we will email you to confirm your preferred option.
For orders shipped to destinations outside the USA and EU, import duties and taxes vary by country. In many cases, lower-value shipments do not attract additional charges because they fall within the destination country’s applicable customs thresholds and regulations.
If you are unsure whether import charges may apply to your destination, feel free to contact us before placing your order.
If your parcel is significantly delayed or you believe it may be lost, please contact us. We will assist in opening an investigation with the shipping carrier once the shipment is eligible for investigation.
Shipping delays may occur due to carrier backlogs, customs inspections, strikes or other circumstances outside DLW's control. A delayed shipment is not considered lost unless confirmed by the carrier. Refunds or replacement shipments cannot be issued while the shipment remains in transit or under investigation.
If the carrier officially confirms that the parcel is lost, you may choose either a full refund or a replacement shipment.
Compatibility information is provided on each product page, please review the product description before ordering. If you are still unsure whether a part will fit your watch or work with other parts in your build, contact us before ordering and we will be happy to help.
Browse our Instagram photos and website product pages for completed builds and inspiration. Once you have a preferred design or configuration in mind, you can begin selecting compatible parts for your watch. If you need help identifying your watch model or selecting suitable parts, feel free to contact us.
View our Instagram photos
You can browse our Global Contact List of Modders to find independent watchmakers and modders offering installation services in various countries.
The watchmakers and modders listed are independent service providers and are not employed by or affiliated with DLW.
Yes. A complete modded watch can be arranged through our official modding partner, who can assist with the build from start to finish.
For quick access, all modding resources and related links are consolidated below. New resources will also be added here as they become available.
Resources
Services
You can contact us via email or Instagram.
Email: dlw.watches@gmail.com
Chat with us on Instagram
Subscribe to our newsletter or follow us on Instagram for new product releases, promotions, restocks and other updates. You can subscribe using the newsletter form at the bottom of this page.
All payments at checkout are processed in Singapore Dollars (SGD).While browsing our website, you may view estimated prices in other currencies such as USD, GBP or JPY using our Currency Selector. These converted prices are for reference only; the final checkout and payment will be processed in SGD.
Orders considered final once placed, please review your order carefully before completing your purchase.
If you contact us shortly after placing your order, we may be able to accommodate a change or cancellation. However, this cannot be guaranteed, as your order may be packed and shipped before we are able to review your request, even if your message was sent beforehand.
For full details, please refer to our Terms & Conditions of Purchase.