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Shipping Info, Rates & Recommendations

General Information
- We usually need 1 to 3 business days to prepare and pack your order for mailing.
- Duration of local or overseas delivery depends on the shipping option you choose, more information below.
- Click here for EU 2021 VAT Rules


Local Delivery Within Singapore with Tracking
- Usual delivery duration is 2 to 3 business days.

Postal Service with Tracking (for most countries)
- Usual delivery duration is 2 to 5 weeks
- Destination Postal Service will handle delivery once parcel reaches your country
- Reliability of parcel status update depends on Destination Postal Service
- Delay may occur due to custom checks or high mail volumes

Postal Service with Limited Tracking (for USA only)
- Usual delivery duration is 2 to 5 weeks
- O
nline tracking is limited and only available up to "Arrival at Destination Post"
- "Arrival at Destination Post" means USPS has received the parcel and it will need further processing before delivery

DHL Express
- The fastest and most reliable option available. 
- Usual delivery duration is 3-5 business days.
- Rates are applicable to most countries:

Order Value Subsidized Shipping Rates
Below SGD 50 SGD 25 
SGD 50 to SGD 99 SGD 20 
SGD 100 to SGD 199 SGD 10
SGD 200 and above Free


Process for Delayed Shipment
- If you experience any delays or suspect that your parcel might be misplaced, please contact us for assistance. 
- We will engage Singpost or DHL to investigate the status of parcel.
- After investigation concludes parcel is lost, Buyer can choose a full refund or get a replacement.
- DHL Express:Investigation can start any time.
- Postal Service with Tracking: Investigation can take up to 2 months; and investigation can only start earliest on 18th business day after date of mailing.