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General Information
- We usually need 1 to 3 business days to prepare and pack your order for mailing.
- Duration of local or overseas delivery depends on the shipping option you choose, more information below.
- Click here for EU 2021 VAT Rules
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Local Delivery Within Singapore with Tracking
- Usual delivery duration is 2 to 3 business days.
Postal Service with Tracking (for most countries)
- Usual delivery duration is 2 to 5 weeks
- Destination Postal Service will handle delivery once parcel reaches your country
- Reliability of parcel status update depends on Destination Postal Service
- Delay may occur due to custom checks or high mail volumes
Postal Service with Limited Tracking (for USA only)
- Usual delivery duration is 2 to 5 weeks
- Online tracking is limited and only available up to "Arrival at Destination Post"
- "Arrival at Destination Post" means USPS has received the parcel and it will need further processing before delivery
DHL Express
- The fastest and most reliable option available.
- Usual delivery duration is 3-5 business days.
- Rates are applicable to most countries:
| Order Value | Subsidized Shipping Rates |
| Below SGD 50 | SGD 25 |
| SGD 50 to SGD 99 | SGD 20 |
| SGD 100 to SGD 199 | SGD 10 |
| SGD 200 and above | Free |
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Process for Delayed Shipment
- If you experience any delays or suspect that your parcel might be misplaced, please contact us for assistance.
- We will engage Singpost or DHL to investigate the status of parcel.
- After investigation concludes parcel is lost, Buyer can choose a full refund or get a replacement.
- DHL Express:Investigation can start any time.
- Postal Service with Tracking: Investigation can take up to 2 months; and investigation can only start earliest on 18th business day after date of mailing.