Shipping Info, Rates & Recommendations

General Information
- We usually need 1 to 3 business days to prepare and pack your order for mailing.
- Duration of local or overseas delivery depends on the shipping option you choose, more information below.
- Click here for EU 2021 VAT Rules


Local Delivery Within Singapore with Tracking
- Usual delivery duration is 2 to 5 business days.

Postal Service with Tracking (for most countries)
- Usual delivery duration is 2 to 5 weeks, expect some delays due to COVID-19
- Destination Postal Service will handle delivery once parcel reaches your country
- Reliability of parcel status update depends on Destination Postal Service
- Delay may occur due to custom checks or high mail volumes

Postal Service with Limited Tracking (for USA only)
- Usual delivery duration is 2 to 5 weeks, expect some delays due to COVID-19
- O
nline tracking is limited and only available up to "Arrival at Destination Post"
- "Arrival at Destination Post" means USPS has received the parcel and will need further processing for before delivery
- Click HERE for more info

DHL Express
- The fastest and most reliable option available. 
- Usual delivery duration is 3-5 business days, expect 1-3 days delays due to COVID-19
- We are now offering subsidized DHL Express shipping rates for all orders due to COVID-19
- Subsidized rates are applicable to most countries:

Orders Subsidized Rates
Below SGD 100 SGD 18 (approx. USD 12.5)
SGD 100 to SGD 200 SGD 10 (approx. USD 7)
SGD 200 and above Free


Process for Delayed Shipment
- If you experience any delays or suspect that your parcel might be misplaced, please contact us for assistance. 
- We will engage Singpost or DHL to investigate the status of parcel.
- After investigation concludes parcel is lost, Buyer can choose a full refund or get a replacement.
- DHL Express:Investigation can start any time.
- Postal Service with Tracking: Investigation can take up to 2 months; and investigation can only start earliest on 18th business day after date of mailing.


DHL Express is highly recommended for the following countries as delays are frequent if ship by Economy Air Mail.
- Canada
- Philippines 
- Italy