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General Information
Orders usually take 1 to 2 business days to be prepared and packed before mailing.
Some regions have specific shipping requirements. Please review the dedicated pages below for full details:
USA Shipping Information
EU Shipping Information
Local Delivery (Singapore)
- Usual delivery time: 1 to 2 business days after shipment
- Delivered via Singpost Smart Pac, directly to your mailbox
- Free shipping within Singapore
Postal Service with Tracking (Most Countries)
- Estimated delivery time: 2 to 5 weeks
- Once the parcel arrives in your country, it will be handled by the local postal service
- Tracking updates depend on the reliability of the destination’s postal service
- Delays may occur due to customs checks or seasonal mail volumes
- Subsidized rates available, with higher subsidies on larger orders
- Proceed to checkout to view the automatically calculated shipping cost
DHL Express (Most Countries)
- Our fastest and most reliable shipping option
- Estimated delivery time: 3 to 5 business days
- Subsidized rates available, with higher subsidies on larger orders
- Proceed to checkout to view the automatically calculated shipping cost
Delayed Shipments (All Regions)
While most shipments arrive on time, delays may occasionally occur due to customs checks, high mail volumes, or courier related issues. If you believe your parcel is delayed or possibly misplaced, please contact us and we will work with the courier to investigate. If the courier confirms that the parcel is lost, you may choose either a full refund or a replacement shipment.
DHL Express: Investigations can begin immediately.
Postal Service with Tracking: Investigations may only begin from the 18th business day after mailing. The investigation process can take up to 2 months, depending on the destination postal service