- We usually need 2-3 business days to prepare and pack your order for mailing.
- Duration of delivery depends on the shipping option you choose.
Option 1: Economy Air Mail - Singpost Free
- Usually 8 to 13 business days, with tracking number
- Destination Postal Service will handle delivery once parcel reaches your country
- Reliability of parcel status update depends on Destination Postal Service
- Delay may occur due to custom checks or high mail volumes
*Not available for Canada due to frequent long delays of shipment by this method
Option 2: DHL Express SGD 25 to 35
- Usually 3 to 5 days, with tracking number
- Faster & safer, recommended for high value orders
- Status update is prompt & delay is extremely rare
DHL Express is highly recommended for the following countries as delays are frequent if ship by Economy Air Mail.
Process for Delayed Shipment
- If you experience any delays or suspect that your parcel might be misplaced, please contact us for assistance.
- We will engage Singpost or DHL to investigate the status of parcel.
- After investigation concludes parcel is lost, Buyer can choose a full refund or get a replacement.
- Duration of investigation depends on shipping option:
1. DHL Express: Usually 1-3 days; and investigation can start any time.
2. Economy Air Mail - Singpost: Up to 2 months; and investigation can only start earliest on 18th business day after date of mailing.